How InvitedHome Is Redefining the Luxury Vacation Rental Experience
When people think of “luxury travel,” they are interested in experiences, not just accommodations. It would be easy for any traveler to book an expensive vacation home from Airbnb, Vrbo, or Expedia, but getting the vacation home you want is only one piece of the puzzle when it comes to creating a memorable vacation. Anyone who’s willing to pay for a luxury travel experience is expecting nothing less than the best, not only for their vacation home rental, but also when it comes to hospitality and finding unique, unforgettable activities in the area.
When InvitedHome was founded in 2008, its founders’ vision was for the company to give travelers a luxury vacation home rental experience comparable to staying at a Ritz-Carlton hotel. Through personalized experiences organized by a top-tier concierge staff that works with local experts to create the best possible itinerary, InvitedHome guests don’t just get accommodations; they get a local team ready to meet all their vacation needs.
InvitedHome guests have recounted stories of the InvitedHome concierge team’s attention to detail with a personal touch, such as one guest who received a list of activities and restaurants in the area before even setting foot in their vacation home and arrived to find groceries waiting for them on Christmas Day. InvitedHome’s concierge team also arranges transportation for guests and schedules activities, such as ski rentals, dining reservations, and helicopter rides. The curated excursions are part of InvitedHome’s personalized approach to every aspect of a luxury vacation.
Another guest complimented the cleanliness and organization of their vacation home, describing it as fit for “a real estate showing.” Professional housekeeping and coordination with local property experts are an integral part of InvitedHome’s operations. Because of the company’s close relationship with property owners and comprehensive vetting process before listing vacation homes, it has secured access to homes that would otherwise not be available. This approach extends to the homes chosen for rentals, as the company offers a boutique-style rental experience that matches renters with the exact homes that meet their needs.
After its early years renting out beach homes in states like Florida, Hawaii, and California, InvitedHome has found its niche in ski towns like Telluride, Aspen, and Park City. In 2015, the Boulder-based company became one of the 132 Colorado-based companies to be named to the Inc. 5000 list of fastest-growing private companies in the country. InvitedHome was ranked 28th on the list after accruing a three-year revenue growth of 8,001 percent to $11.4 million in 2014.
The success and rapid development of InvitedHome was built on a corporate philosophy based on four principles – Trust, Integrity, Refined Hospitality, and Service. While other vacation rentals prioritize high-volume business, InvitedHome has set out to provide a reliable experience throughout each customer’s journey, including their pre-arrival preparations, stay, and follow-up after checking out. One of InvitedHome’s guiding mantras is, “You can’t return a bad vacation,” which stresses the importance of fulfilling all promises and guarantees offered to customers.
Integrity is also an important principle that defines the process of property selection at InvitedHome. Instead of just choosing luxury homes above a certain price level, the company makes sure that homes are clean, well-maintained, and offer the same comfortable experience as promised to customers. Such a meticulous approach ensures that InvitedHome is known as a reliable provider that takes special care of clients by making their comfort and preferences a priority.
Refined hospitality stands at the core of InvitedHome. Although the concept may be associated with aesthetic beauty, luxurious design, and various amenities, refined hospitality at InvitedHome involves anticipating customer needs and wishes, personalization, and providing clients with a hassle-free vacation experience. Refined hospitality, combined with the company’s service culture, has allowed InvitedHome to grow rapidly and fulfill its dream of becoming a household name in the world of luxury travel.
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