There is no doubt that e-commerce is growing at an unprecedented rate, but at the same time, the problems related to e-commerce are also growing.
This only intensifies when you are buying a high-value item like gold jewelry or a diamond ring since the last thing you want is to run into a sour deal.
Even though there are plenty of ways to rectify the problem, it’s so much more convenient to never have to deal with these problems to start with. Here are some things to keep in mind when buying jewelry online to guarantee a hassle-free experience.
You have finally found that ring or necklace that you always wanted to get, but it’s available online and the seller is in another country. There are plenty of risks involved from buying a fake product to the jewelry getting lost or damaged while being shipped. A quick and cost-effective solution is to invest in jewelry insurance that will protect you against all kinds of problems. Jewelry insurance costs just a small percentage of the item itself but it gives you comprehensive security. When you are already spending thousands of dollars, why not spend a few hundred more and get the peace of mind that jewelry insurance brings?
Research The Seller
When buying from physical stores you always want to ensure that the seller is well known; this is more so important when buying from an online seller since it is always the safer approach. You can research the seller in many different ways. Some of the most reliable online jewellery platforms will also have physical locations. This way, you can select the jewelry online and then go into a store for a physical inspection of the product. Other businesses are solely online. Looking into reviews and making sure it is a legitimate business will be important in this case.
The karat count, the weight, and the size of the product are all important, but they don’t ensure authenticity. A better approach is to ask for documentation such as diamond certification to ensure you are getting a genuine product. Some jewelry retailers will provide this as standard but in some cases, you might have to make a special request. Similarly, be prepared to be asked for a KYC application in some cases. This is a process used by good jewelers to ensure they are working with the right clients, and there is no harm in filling out this form to indicate your own credibility.
Request Live Photos
If your jeweler has fulfilled the foregoing requirements, go ahead and ask them for some real pictures. The pictures you see in the portfolio could have been edited, or they could have even been entirely fake. Ask them to send you real pictures of the jewelry itself, possibly with some kind of evidence that it is their own photos, for instance with a business card in the background. If they say they don’t want to or they don’t have the time to send you pictures that’s fine. In any case, it’s better to go with someone who is willing to go the extra mile to earn your trust.
Before you finalize the transaction, have a look at their return or replacement policy. In the case that the product gets damaged, or you never receive it, or you just don’t like it in person, you need to know how well you are protected. The quality of the documentation in terms of how detailed it is will also give you an idea of whether or not you want to work with this entity. You definitely do not want to buy from someone who offers no replacement or return services.