It is an optician’s job to provide a quality service offering eye test assessments, a range of pairs of glasses, sunglasses, frames, as well as contact lenses.
Opticians must stay in touch with what customers in the modern day are after and adapt the way they approach business accordingly.
We have come up with a guide to how optometry businesses can be successful in 2021 and beyond.
Stock the Latest Stylish Optical Frames and Sunglasses
Keeping up with the latest trends and fashions in the eyewear industry is a must for opticians wanting to stay ahead of the game in today’s competitive retail market. Optometry business owners should make sure that their brick-and-mortar and online stores both stock the latest trendy eyewear products. Failure to offer in trend popular products may cause customers to become disinterested and go elsewhere to buy optical frames or sunglasses from a market competitor.
If you’re interested in finding some fashionable vintage shades from brands such as Lulu Guinness, why not take a look a the selection from International Eyewear.
Take Full Advantage of Online Marketing
Marketing across social media channels doesn’t cost you a penny, and optometry businesses wanting to prosper in 2021 and beyond must take advantage of this and use social media marketing to drive up sales. Businesses today must analyse their monthly engagement and interaction on platforms such as Twitter, Instagram, and Facebook. If certain posts have high levels of online engagement and this manages translates into a higher number of monthly sales, then a company’s online marketing campaigns have been successful and effective.
Look After Your Members of Staff
Optometry businesses, much like any other business, must make sure they look after their members of staff. Taking care of staff properly includes compensating them fairly, providing holiday periods, staff members knowing who they can contact in the company regarding their health and wellbeing or any concerns at work.
Understand Your Customer Base and What They Are Looking For
Understanding your target audience and what your customers are looking for is vital to any business. One way to understand your customer base better is by looking at information relating to the demographics of your followers and subscribers on social media. This may help an optometry business discover that they are mainly supplying glasses and sunglasses to men in the 18-26 age group for example. Young consumers who were born into or have grown up in the technological age where many parts of our daily lives revolve around the internet are more likely to make online purchases. So, optometry businesses should focus on developing their website and make it as simple as possible for customers to buy their products online. Online promotions, discounts, and rewarding customer loyalty are other ways a business can boost their online sales.
By understanding your customer base better and how they behave as consumers, you can adjust your product range, advertising methods, and the company’s training process for members of staff accordingly. Knowing what eyewear products customers will be interested in, and where they will go to look for them is very important to an optometry business being successful.
Excellent customer service ran by dedicated members of staff in stores, over the telephone, and online capable of resolving customers’ problems and queries quickly is also a vital service essential for an optometry business operating today.